MCCG Membership Portal System

Dear Members and Friends of MCCG,

We are excited to announce the launch of our new MCCG Membership Portal system.

The new MCCG Membership Portal system will enable members to self-maintain their own:

• personal contact details
• profile (catchment and volunteering interests)
• preferences (newsletter format)
• membership renewals

It also provides the ability to:

• view your membership benefits
• view your payment history (post Nov 2023)
• register for events

In addition to the membership portal we’ve added the following new features to our website:

• events calendar
• donations page
• affiliates directory and noticeboard

New memberships and renewals for 2024 are now open.

 

Why have we implemented a new MCCG Membership Portal system?

Each year MCCG processes close to 500 membership renewals and sign ups. Our current system requires manual administration of all aspects of membership management from sign up, reconciliation of payment, update of membership status, management of personal contact details and preferences on behalf of members. Data in different formats must be pieced together to maintain each member profile. This requires significant volunteer effort and does not provide members with the ability to access, review and update their own personal details and membership preferences.

 

Why is your membership important to us?

Membership is a great way to show your support and commitment to the catchment and to the sustainability of our shared local environment. As a not-for-profit (NFP) organisation, MCCG relies solely on the support of our community, volunteers and grants. Your membership and donations go towards supporting our newsletters, activities and events, projects, supplies and equipment.

 

Membership benefits:

Membership provides the following great benefits and more: 

• free local plants from our nursery
• free expert landcare advice
• quarterly newsletters (hard copy post format or email only)
• quarterly talks
• kids day at the cottage and other MCCG events

Who can be a member, Member definition and family contacts

Anyone can be a member. You don’t have to live in the catchment. Organisations must list an individual contact as part of their membership.

An Ordinary Member is a single individual. Additional family members are not financial members and do not hold member voting rights or benefits, however they may be added as ‘additional contacts’ under your membership profile for event registration and to receive event and general correspondence.

Additional family members may choose to register as individual Ordinary Members, however a unique email address is required. MCCG Rules (updated 2023) detailing membership requirements can be accessed here.

If you do not have an email address, please contact the MCCG Secretary to manually process your membership. https://www.moggillcreek.org.au/contact-mccg/

 

Membership cost and renewal period

Annual membership is just $20.00. Annual membership period is from 1 Jan to 31 Dec, however any membership renewals from 1 Oct will count towards the following year. (i.e. the balance of the current year and through to 31 Dec the following year).

Membership does not automatically renew and requires an ‘opt-in’ renewal each year.

 

How to obtain Membership for new (and previously expired) members:

New members (and prior members) are invited to join via our ‘sign up’ page.

Why not give the ‘gift of membership’ to your loved ones at the same time too!

 

2024 Membership renewals for 2023 members 

Existing financial members have been migrated to our new membership portal system.

If you have already signed up or made a renewal payment after 1 Oct 2023 you have already renewed for 2024.

The online process for 2024 renewals is as follows:

Obtain a password

• Navigate to our website https://www.moggillcreek.org.au/
• Click on Membership > Renewals (direct link) https://www.moggillcreek.org.au/myaccount/#myaccount)
• If you were a member for 2023, a member profile has already been created for you in our new system. You already have a member profile but you must first obtain a password
• Select "Request Password" and enter your email
• You will then receive an email with your password.

Sign in

• Select Sign In - enter your email and password https://www.moggillcreek.org.au/myaccount/#myaccount
• Once logged in, confirm/update your member profile and preferences (we have prepopulated your current info from our old system in some areas, but we kindly ask you to update any details)

Renew

• Then scroll to the bottom, under the "Ordinary Members" box you will see a message that says

Billing Method:…

Membership expires on Dec 31, 2023

Make payment of $20 to extend membership to Dec 31, 2024

• Click 'Renew, Upgrade or Update Billing’
• Select your preferred payment method, Credit Card, Bank Transfer….

Credit Card Renewals (preferred MCCG payment method)

• Enter Credit card details
• Click Save & Continue
• Enter any family contacts
• Click Save & Continue
• Credit Card Payment will process if credit card payment method selected
• You will then receive a confirmation email and receipt automatically if you paid by credit card

Non-Credit Card Renewals (Cash, Bank Transfer, Cheque)

• Select your non-credit card payment method (cash, bank transfer, cheque)
• Click “generate an invoice” and renew / sign up
• You will receive an email with an invoice for payment
• For bank transfers, use the bank details provided and quote your invoice # as the payment reference
• For cheques, quote your invoice # on the back of the cheque and post to PO Box 657, Kenmore, Qld 4069.
• For cash, bring cash to the Nursery or next MCCG event along with a copy of your invoice.
• Once funds are received and reconciled (by our Membership Secretary) you will receive a payment receipt confirmation via email (usually within a month as all non-credit payments must be manually reconciled by a volunteer)

Membership renewals will continue to be received via traditional methods (e.g. hardcopy renewal form accompanied by EFT, cheque or cash payment) for those who wish to use these.

 

Membership emails

Members should expect to receive emails through the following methods:

• Automated membership, donation and event registration notification and reminder emails from ‘[email protected]’ via our new membership portal system. These emails are administrative and can not to opted out of.
• General correspondence and marketing emails from various @moggillcreek.org.au domain addresses powered by ‘MailChimp’. You can update your preferences or unsubscribe from this list by clicking on the links at the bottom of the email.
• Direct correspondence from the Secretary ‘[email protected]’ or Membership Secretary ‘[email protected]’

Thanks again for your membership! If you have any question please reach out on the contract details below.

Regards,

Secretary, Moggill Creek Catchment Group

[email protected]

PO Box 657 Kenmore, QLD 4069 Australia

moggillcreek.org.au

 

Membership portal grant acknowledgment

This project was proudly funded by the Lord Mayor’s Better Suburbs Grants from Brisbane City Council.